Cookie statement

This website Caloraccountonline.co.uk (hereafter referred to as “Website”) uses cookies. A cookie is a small text file (comprising of numbers and letters) that we send to your internet browser so that we are able to recognise your browser when you return and allows us to improve our site. Cookies can collect data on the use of the Website such as which pages are visited and the duration of a user session. When you use the Website, the cookie sends data to Calor Gas Limited (hereafter referred to as “Calor”, we or us).

Calor does not retain a cookie longer than necessary

We use session cookies and persistent cookies:

  • A session cookie can track usage such as the webpages you visit and what options you use. When you close the internet browser, the session is ended and the cookie is deleted.
  • A persistent cookie enables the Website to recognise you at a subsequent visit.

Calor stores cookies that are essential in providing the functionalities of the Website. If you do not wish to receive any cookies at all, you may set your browser to refuse cookies all together. Please note that in that case you may no longer be able to use all the functionalities of the Website.

Types of Cookies:

  • Required cookies - These are cookies that are required for the operation of our Website. They include, for example, cookies that enable you to log into secure areas of our Website.
  • Analytical cookies - They allow us to recognise and count the number of visitors and to see how visitors move around our Website when they are using it. This helps us to improve the way our Website works, for example, by ensuring that users find what they are looking for easily.
  • Functionality cookies - These are used to recognise you when you return to our Website and to embed functionality from third party services. This enables us to personalise our content for you, greet you by name, remember your preferences.
  • Advertising cookies - These cookies record your visit to our Website, the pages you have visited on our Website and others and the links you have followed. We will use this information to make the advertising displayed to you more relevant to your interests. We may also share this information with third parties for this purpose.

Please see below a summary of the cookies that Calor uses

Cookie Type Cookie Name Description Detail Rentention Period
Cookie Type Strictly Necessary Cookie Name ASP.NET_SessionId Description Keeps track of which inquiries that are associated with a particular unique visitor. Always created if cookies are not disabled in the web browser and are required in order for the website to function normally. Detail Does not contain any personal data and is not used to collect information. A value used to hold the visitor's visit to the website together. Rentention Period Expires automatically when you close the web browser. (session cookie).
Cookie Type Strictly Necessary Cookie Name .ASPXAUTH Description This cookie is used to determine if a user is authenticated. It is only used when you log into the website. Detail Does not contain any personal data and is not used to collect information. A value used to hold the visitor's visit to the website together. Rentention Period Expires automatically when you close the web browser. (session cookie)
Cookie Type Analytics Cookie Name _ga Description Detail These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site. Where visitors have come to the site from and the pages they visited. Rentention Period 2 years
Cookie Type Cookie Name _gat Description Detail These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site. Where visitors have come to the site from and the pages they visited. Rentention Period Session
Cookie Type Cookie Name _gid Description Detail These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site. Where visitors have come to the site from and the pages they visited. Rentention Period Session
Cookie Type Strictly Necessary Cookie Name cookieconsent_status Description Detail Does not contain any personal data and is not used to collect information. This cookie is used to store the users cookie acceptance for this website. Rentention Period Persistant

Calor will use Google Analytics' cookies. Google Analytics is a web analysis service that is offered by Google Inc. (Google). Google Analytics uses cookies only to analyse the usage of the Website by users. Google uses aggregated statistical data to give Calor an insight in the way users use the Website.

You can find more information on Google Analytics

Unless the cookie is a strictly necessary cookie, you can withdraw your consent to our cookies at any time even if you have previously consented. Visit your web browser if you do not wish to receive cookies, or just set your browser to notify you when you receive a cookie. Although, please do remember that if you do not consent to our functionality cookies, parts of our websites will not work. For example, you may not be able to watch our videos. For this reason, we may occasionally send you prompts which allow you to consent to a cookie you have previously rejected.

How to control and delete cookies

Our cookies do not store sensitive information about you, such as your name, address or payment details. They simply hold a ‘key’ that can be associated with this information.

However, if you prefer to remove cookies from Our Website, you can use your browser settings to do this. You can usually do this by opening the ‘Settings’ of your chosen browser; and entering the ‘Privacy’ menu, which will allow you to block cookies from certain websites, or clear your current cookies. This may mean that your device no longer remembers username and passwords for those websites. As there are many popular browsers, we recommend getting exact instructions for your chosen browser by checking the ‘Help’ section. Some browsers offer a private browsing mode; which allows you to browse the internet with no temporary internet files; such as cookies, browsing history and form data, being saved. Please be aware that some website functionality may be restricted if you are using the private browsing setting.